Linda Jans-Beeke has more than five years of experience in IT management and service delivery, combining expertise in change management, technical applications for the digital workplace, and team leadership. She began her career in IT procurement, where she specialized in licensing negotiations, vendor management, and IT strategy. Since moving into IT service delivery and development, she has taken on responsibility for growing teams—currently managing 15 people following a major company merger. Today, she focuses on driving IT support and service operations across regions, ensuring resilient, user-centric IT services in complex, global environments.
Case Study
Dienstag, 30. Juni
08:55 - 09:20
Live in Berlin
Weniger Details
The merger of two large organizations with different IT service management systems presents significant challenges. The transition to a unified ticketing system affecting more than 12,000 employees worldwide required careful planning, parallel operating models, and a phased implementation. This presentation provides insights into the initial situation, the pre-project phase, the project structure, stakeholder issues, cost aspects from a process and maturity perspective, and the results achieved up to June. Participants will receive practical approaches on how to manage large-scale system integrations without a big bang and how to successfully operate old and new environments in parallel.
In this presentation, you will learn:
• How to manage phased ITSM migrations in large corporate mergers
• How to address cost and maturity challenges in ITSM consolidation
• How to engage stakeholders and successfully implement parallel operating models.