The merger of two large organizations with different IT service management systems presents significant challenges. The transition to a unified ticketing system affecting more than 12,000 employees worldwide required careful planning, parallel operating models, and a phased implementation. This presentation provides insights into the initial situation, the pre-project phase, the project structure, stakeholder issues, cost aspects from a process and maturity perspective, and the results achieved up to June. Participants will receive practical approaches on how to manage large-scale system integrations without a big bang and how to successfully operate old and new environments in parallel.
In this presentation, you will learn:
• How to manage phased ITSM migrations in large corporate mergers
• How to address cost and maturity challenges in ITSM consolidation
• How to engage stakeholders and successfully implement parallel operating models.
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